Introduction

At Grand Bazaar, we strive to provide the best products and services to our customers. We understand that there may be times when you need to return an item. This Refund and Return Policy outlines the conditions under which refunds and returns are accepted and processed.

1. General Return Policy

1.1. Eligibility for Returns

• Items must be returned within 30 days from the date of purchase.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase is required for all returns.

1.2. Non-Returnable Items

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials, or flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.

2. Refunds

2.1. Process for Refunds

• Once your return is received and inspected, we will send you an email notification.
• If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

2.2. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at admin@grandbazaar.co.za.

2.3. Sale Items

• Only regular priced items may be refunded. Sale items cannot be refunded.

3. Exchanges

3.1. Eligibility for Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange an item for the same item, send us an email at [Your Contact Email] and send your item to: [Your Physical Address].

4. Shipping

4.1. Return Shipping

• To return your product, you should mail your product to: [Your Physical Address].
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2. Shipping Times

• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4.3. Lost or Stolen Returns

• We cannot guarantee that we will receive your returned item. Consider using a trackable shipping service or purchasing shipping insurance.

5. Consumer Protection Act Compliance

5.1. Consumer Rights

• This policy is in compliance with the South African Consumer Protection Act (CPA). You have the right to return unsafe or defective goods for a full refund, replacement, or repair within six months of delivery.

5.2. Cooling-Off Period

• You have the right to cancel any purchase made through electronic communication within seven days of receiving the goods, without penalty, but you may be liable for the costs of returning the goods.

6. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

• Email: admin@grandbazaar.co.za
• Phone: [Your Contact Phone Number]
• Address: [Your Physical Address]